Ordered the wrong size? Prefer another product? Don't worry you have up to 10 days to request any change!
HOW TO REQUEST AN EXCHANGE:
1. Please complete the following form: www.castellamare.co/exchange
2. Follow the instructions you receive by email.
- Please return your products with the original labels intact as well as its individual packing.
- Please remember you have up to 10 days to return your package to our warehouse to be eligible for an exchange without any cost. After this period, additional fees may apply.
- Once we receive your package, we will proceed to check if the goods come in perfect conditions along with its original labels. Please allow 7 business days for this process to be done and for you to receive an email with the new tracking number and details about your new items. This shipping is free of charge. (Limited to 1 shipment per customer per order. In case you need more shipments we will let you know the fee).
* In case that the goods you return come in bad conditions, used or without labels, we will let you know and will ask you to pay for the shipping costs back to your address, and no refund will be done.
If any doubts please don't hesitate to contact us at firstname.lastname@example.org