EXCHANGES & RETURNS

HOW TO REQUEST AN EXCHANGE:

Ordered the wrong size? Prefer another product? Don't worry you have up to 30 days to request any change!

1. Please contact us with your order number at info@castellamare.com

Please allow 7 business days for this process to be done. 

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HOW TO REQUEST A REFUND:

If any product you receive does not satisfy you, don't worry! Remember you have up to 30 days to return it and ask for a full refund.

1. Please contact us with your order number at info@castellamare.com


Please allow 10 business days for this process to be done.

a) If your payment was made by Credit or Debit Card please allow 2 to 30 business days for the refund to be reflected in your Balance. (This delay depends on your bank's time process, some may take more days than others).

b) If you made your payment through PayPal, your refund might be reflected in no more than 10 business days in your account.